Staff Summary


 

 

team

 

Roosevelt “Monty” Montgomery, MBA | Founder and CEO Over 25 years of corporate and DoD leadership execution with staff supervision and development, and budget administration in multiple management roles. As the Service Delivery Manager at Hewlett Packard he provided and ensured enterprise server administration, business applications support, helpdesk support, and technical support were efficient and met requirements of the Service Level Agreement in place. During the Hewlett Packard – Compaq merger the directives from senior leadership for change management were accomplish by providing leadership to his organization for new policies (“Adopt and Go”) and procedures to successfully deliver our products and services to the customer. Furthermore, his consistent two-way communication to his staff improved employee acceptance of the new culture. At Callidus Cloud he produced efficient and cost effective service delivery of product enhancements specifically for SaaS Compensation products to a varied portfolio of industries including sports entertainment, telecommunications, Health IT, software, imaging, financial, advertisement, and retail. At YP Holdings he managed vendor relationships and SDLC (Software Development Lifecycle) for IBM Cognos SaaS products to ensure quality assurance, support multiple software releases, patches, and upgrades and managed cross functional projects with IT, third party vendors, and the business.

He honorably served in the Georgia Air National Guard as an Executive Officer and applied exemplary leadership skills for managing the unit’s Mission Training Program and Security Program that involved COMSEC, CRYPTO, and Information Security.  His duties also included providing command and control (C2) for counterdrug interdiction, air combat operations for Southern Watch, Operation Iraqi Freedom, Operation Noble Eagle, Large Force Exercises (LFE), unit training exercises and unit deployments. Also during declared emergencies for the State of Georgia he executed the coordination of assets to support Homeland Security and FEMA.

He holds a Bachelor’s of Science in Business Administration from Savannah State University, Savannah, GA and an MBA from American InterContinental University, Hoffman Estates, IL.


Matthew Walker | Director of Business and IT Operations   Matt is a highly accomplished Technical and Business Leader with outstanding background delivering hardware and software support for external global clients.  He has an established reputation for building and fostering strategic business relationships with C-level executives.  Strong IT strategist, recognized for improving customer service while dramatically reducing costs.  Excellent experience creating, directing, and improving technical support processes and procedures across worldwide geographic regions.  Superior communicator and facilitator who excels at building, training, leading, and motivating high performance teams.  Recipient of HP 2000 “CEO Outstanding Leadership Award” for taking ownership of and resolving compliance issues related to the Agilent spinoff.  Rewarded in 2002 for managing and turning around unstable vendor relationship in Latin America.

 


Richard Levy | IT and Operations Infrastructure technology senior manager with extensive experience managing global teams and addressing disparate IT support environments. His strengths include environment transformations with a critical focus on customer, team and business impact. Richard’s utilization of SMART metrics ensures project alignment with strategic objectives He has a proven ability to facilitate change while maintaining positive employee relations, retention and engagement. He has exceptional skills at analyzing businesses to bridge the gap between technical and business stakeholders creating customer focused environments for highly technical resources increasing collaboration and knowledge transfer across all technology verticals.

 


Janet Cousin | Customer Support Accomplished professional with more than 20 years of IT Leadership experience in International and Domestic environments. Proven track record of leadership, organizing cross-functional and geographically dispersed teams as well as managing teams for programs, projects, technical development and operational support. Excellent customer service, problem resolution and service delivery expertise using the latest in online knowledge bases, automation tools and call center solutions. Team Leadership, Service Delivery Management, International IT Management, Strategic Planning, Business Account Management, IT Project Management, Business Continuity and Disaster Recovery Planning, IT systems integration for Mergers/Acquisitions or Spin-offs, Call Center Leadership and Expertise.


 

Rhoberta Prosser | Project Management Office Highly focused, results oriented project manager with expertise and in-depth knowledge of project, program, transition and service desk management.  A self-starter adept at handling competing demands on time and remaining focused on key objectives. Strong facilitator resulting in productive meetings.  A proven leader with experience stepping into projects already in progress or in need of rescue resulting in customer retention and high level of satisfaction.  Expert problem-solving skills with ability to perform root cause analysis allowing for data driven decisions.  Extensive knowledge in influencing and interfacing with senior executives, key stakeholders with conflicting interests. Utilized advanced conflict resolution and negotiation skills to resolve disagreements quickly and effectively.  A strong track record of designing, deploying, implementing complex projects, programs and solutions.  Experience in leading cross functional teams to complete project deliverables within allotted timeline and budget. Certifications * PMP * ITIL Foundations * Microsoft Certified Professional * CHTS- CP – Health Information & Technology Clinician/Practitioner Consultant * CHTS– IM – Implementation Manager * CHTS- PW – Practice Workflow & Information Management Redesign Specialist * CHTS- IS – Implementation Support Specialist * CHTS- TS – Technical/Software Support Staff * CHTS– TR – Trainer.


Verdell Griffin, Jr. | Sales and Marketing High performer and sales leader with an exemplary sales and marketing track record. Provided order fulfillment as a value added reseller for laptops, desktops, servers, printers and other computer related services that were required for the USDA in New Orleans, LA, NASA, and the Department of Defense; specifically for divisions of the US Army, Navy and Marines. He drives to exceed his customer’s expectations and has a reputation for establishing trusted customer relationships by understanding customer requirements and proving timely order processing. Verdell is veteran of the US. Army Reserve serving honorably for over 8 years in Administrative Support as a Unit Supply Specialist to ensure the right supplies and equipment were delivered at the right time to support the safety of the Army troops in the field.